Gas safety at home: what to check, and what to do
None of this costs anything and all of it matters. Five minutes now is worth more than any emergency call-out later.
If you can smell gas right now: open doors and windows, do not touch any electrical switches and do not use your phone indoors, turn the gas off at the meter if you can safely reach it, get everyone out, and ring the National Gas Emergency Service on 0800 111 999 from outside. They attend free of charge and make it safe. Ring us afterwards to put it right.
Carbon monoxide: the one you cannot smell
Carbon monoxide has no colour, no taste and no smell. It is produced when a gas appliance burns fuel incompletely — a blocked flue, a cracked heat exchanger, a boiler that has never been serviced. It kills people every winter, and the early symptoms are easy to mistake for flu.
Warning signs on the appliance:
- A lazy yellow or orange flame where it should be crisp and blue.
- Black or sooty marks on or around the appliance.
- Pilot lights that keep blowing out.
- Excessive condensation in the room.
Warning signs in the people: headaches, dizziness, nausea, breathlessness and tiredness that get better when you leave the house and come back when you return. If that pattern sounds familiar, treat it seriously.
Fit an audible carbon monoxide alarm to BS EN 50291 in every room with a gas appliance. They cost very little. Test it monthly and replace it at the end-of-life date printed on the casing — the sensor expires whether or not the battery does.
Find your stopcock before you need it
The single most useful two minutes you can spend on your house. The stopcock turns off the water to the whole property, and you do not want to be hunting for it at two in the morning with water coming through a ceiling.
- Most commonly under the kitchen sink.
- Also worth checking: downstairs cupboards, the utility room, under the stairs, or a small covered hole in the path or pavement outside.
- Turn it off and on once a year so it does not seize. A seized stopcock is useless.
Know where the gas emergency control valve is too
It is next to your gas meter, with a handle that sits in line with the pipe when it is on and across the pipe when it is off. Check you can reach it, and that nothing has been built in front of it since you moved in.
Before winter
- Book the service in late summer. Boilers fail when they are asked to work hard. Finding the fault in September beats finding it in January, and every engineer's diary is empty before the first cold week.
- Run the heating for twenty minutes. Even in August. It flushes out the "it worked fine last year" surprise.
- Bleed the radiators that are cold at the top, and check the boiler pressure afterwards.
- Check the outside flue is clear of leaves, nests and anything stacked against it.
- Check the condensate pipe. If a white plastic pipe runs from the boiler to outside, it can freeze and shut the boiler down on the coldest night of the year. Lagging it is cheap.
Things never to do
- Never let anyone who is not Gas Safe registered work on gas. It is illegal, it voids your insurance and it is how people get hurt. Ask for the card.
- Never block an air vent. They are there because an appliance needs the air to burn safely. Boxing one in or taping it over is dangerous.
- Never use a gas cooker to heat a room.
- Never ignore repeated boiler lockouts. The boiler is protecting itself from something. Resetting it over and over hides the fault, it does not fix it.
If you rent
Your landlord must have every gas appliance and flue safety-checked every 12 months by a Gas Safe registered engineer, and must give you a copy of the record within 28 days of the check or at the start of the tenancy. If you have not seen one, ask. There is more detail in our guide to the landlord gas safety certificate.
Worried about an appliance in Manchester? Ring 07454 118822. If it is a suspected leak, call 0800 111 999 first — they make it safe, then we put it right.
Gas safety questions
What should I do if I smell gas?
Open doors and windows, do not touch electrical switches or use your phone indoors, turn the gas off at the meter if you can safely reach it, get everyone out of the building, and call the National Gas Emergency Service on 0800 111 999 from outside. They attend free of charge and make the situation safe.
Where should I fit a carbon monoxide alarm?
In every room containing a gas appliance, positioned according to the manufacturer's instructions — usually at head height and not directly above the appliance. Choose an audible alarm certified to BS EN 50291, test it monthly, and replace it at the end-of-life date printed on it.
What are the signs of carbon monoxide from a boiler?
A lazy yellow or orange flame instead of a crisp blue one, black or sooty marks around the appliance, pilot lights that keep going out, and heavy condensation in the room. In people: headaches, dizziness, nausea and tiredness that improve when you leave the house.
Can I work on my own gas appliances?
No. It is illegal in the UK for anyone who is not Gas Safe registered to work on gas appliances or gas pipework, and doing so invalidates your home insurance as well as risking lives. Always ask to see the engineer's Gas Safe card.
My condensate pipe has frozen. What now?
It is common in a cold snap and usually shows as the boiler locking out. If the pipe is accessible and low down, a warm — not boiling — cloth or a hot water bottle held against it will often thaw it, then reset the boiler once. If it is at height, on a roof, or it refreezes, ring us and get it lagged or rerouted properly.