One name on the van. The same name at your door.
HEAT ON 24/7 is not a call centre with a list of subcontractors. It is a local, Gas Safe registered heating and plumbing team working across Manchester — and when you ring, you get the engineer.
You deal directly with Ali
When you call HEAT ON 24/7 you speak to Ali — a Gas Safe registered heating and plumbing engineer covering Manchester and the surrounding areas. No call centres, no middlemen: the person who answers the phone is the person who turns up, does the work properly, and stands behind it.
The business is built around the thing most people actually complain about, which is not the work. It is not being told what is happening, or what it will cost, or when anyone is coming. So you get told what is wrong in words that mean something, you get a price before anything is touched, and that price is the price.
It is a small operation on purpose. It means the person who quoted your job is the person who does it, and the person you ring next year remembers your boiler.
Gas Safe registered, number 949821. Ask to see the card at the door — every registered engineer carries one, with a photo and the exact gas work they are qualified for. You can check any number on the Gas Safe Register website or by ringing 0800 408 5500. Do it with us, and with anyone else you let near your boiler.
Three things that do not change
You speak to the engineer
No receptionist, no ticket number, no being passed along. If he is under a floor he will ring you back — but you will not be handed to somebody who has never seen your house.
Honest advice, even when it costs us
If a repair makes more sense than a new boiler, we say so — and the new boiler is the bigger invoice. If you do not need a power flush, we will tell you that too.
Your home left as we found it
Dust sheets down, old parts and packaging taken away, floor swept. It sounds like a small thing until someone leaves your kitchen full of swarf.
Questions about us
How do I check you are really Gas Safe registered?
Ask for the card at the door. It carries a photograph, a licence number, an expiry date and, on the back, the specific gas work that engineer is qualified to do. Check the number on the Gas Safe Register website or ring 0800 408 5500. Our registration number is 949821.
Are you insured?
Yes, fully insured for the work we carry out. If a managing agent or an insurer needs to see the certificate, ask and we will send it over.
Do you work with landlords and letting agents?
Yes. Gas safety certificates, servicing and repairs across portfolios, with renewal dates tracked so nothing lapses, and flexible appointment times so tenants actually let us in. Mention how many properties you have when you ring.
Which areas do you cover?
Manchester and the surrounding areas — Chorlton, Didsbury, Withington, Sale, Stretford, Urmston, Stockport, Cheadle, Salford, Wythenshawe and more. See the full list on our areas page, or ring with your postcode.